Negative Airsoft talks about handling customers in airsoft as well as show his fix to the CYMA Platinum edition... "After in depth chats with other techs & from what I've personally seen in the past 26 years in airsoft & other customer service roles I'd just like to point out that the customer isn't always right & you need to be smarter than the person you're complaining to or about if you want your arse kissed."